We have a 30-day return policy: you have 30 days after receiving your item to request and send a return.

Return conditions

To qualify for a return, the item must be unworn and unwashed, in the same condition as you received it, undamaged and in its original packaging. Returns must be requested before they are sent — items returned without first requesting a return will not be accepted.

How to start a return

Returns can only be requested once your order has been delivered; a parcel that is on its way cannot be stopped or recalled. Email us at  info@amelia-lucydublin.com with your order number. If your return is accepted, we will send you the return form with the address of our central warehouse abroad. Please do not send your return to the sender's address on your parcel, as returns sent to any other address cannot be accepted.

Return shipping costs

Return shipping, including any customs duties or import fees, is the responsibility of the customer. The exact cost depends on the carrier you choose. Please use a tracked service and make sure the postage is fully prepaid, as parcels with unpaid fees cannot be accepted.

Exchanges

We accept exchanges. Contact us at  info@amelia-lucydublin.com and we will arrange the exchange with you: once your return is registered, we send out the replacement item (for example a different size or colour) as soon as we have confirmation that the original item is on its way back.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or different from the item you ordered, contact us within 7 days of delivery with a photo of the item and of the label. We will then send you a free replacement, and you don't need to send the original back. Small differences from the product photos, for example in colour, fabric or fit because of studio lighting, screen settings or how a garment falls when worn, do not count as damaged, defective or wrong.

Refunds

We will notify you once we have received and checked your return. If approved, the refund is issued to your original payment method within 10 business days after we receive the return. Please note it may take additional time for your bank or credit card company to process and post the refund.

Return to sender

If an order is returned to us due to refusal or failure to collect the parcel, 15% of the purchase amount will be deducted to cover administrative and handling costs.

Non-returnable items

For hygiene reasons we do not accept returns on bras and underwear, regardless of whether they have been tried on or used.

This does not affect your statutory rights.

Questions about returns? Contact us any day of the week at  info@amelia-lucydublin.com.

Company Information

 Pedro Miguel Teixeira Rodrigues
Email:  info@amelia-lucydublin.com